November 23, 2015

Support

Apex Group has an efficient way of handling feedbacks and various support options to meet customer’s expectations and give them more value for their money. It has developed a fully integrated and automated help and information desk, which works round the clock (24X7). At the backend is a team of highly motivated and specialized Network Deployment engineers/ Electricians with cellular phones and sensitive testing equipment to provide instant service.

Apex Group has a premium support option to its SME and Enterprise and other premium customers.  Premium Support  of Apex Group would be handling all requests coming for these clients  and a high level of technical expertise  would be available 24×7.

Dedicated Customer Relationship Managers – For all our enterprise customers, we have dedicated Customer Relationship Managers, available 24×7. You can treat them as your personal representative.

Faster Fault Resolution – We have taken away the red tape from our services. By giving direct, personal 24X7 accesses to the engineers who run the network. They have been empowered to resolve the issue quickly and efficiently; rather than merely lodging tickets. The executive who accepts calls, too, is responsible for the fault until it is resolved. Thus, providing you with a single point of accountability without the buck passing and excuses.

Support Options:

If your problem still not resolved , please use below email for escalation-

Escalation and Customer Grievance : crelation@apexgroup.co.in

Corporate Office:

Apex Group of Companies

UFG-4, A-3, Sector-73
Opp Global Indian International School
Noida U.P. 201301

Please visit our offices to know about services and support as depicted below:

Apex Group Support and Locations