Apex Group has an efficient way of handling feedbacks and various support options to meet customer’s expectations and give them more value for their money. It has developed a fully integrated and automated help and information desk, which works round the clock (24X7). At the backend is a team of highly motivated and specialized Network Deployment engineers/ Electricians with cellular phones and sensitive testing equipment to provide instant service.
Apex Group has a premium support option to its SME and Enterprise and other premium customers. Premium Support of Apex Group would be handling all requests coming for these clients and a high level of technical expertise would be available 24×7.
Dedicated Customer Relationship Managers – For all our enterprise customers, we have dedicated Customer Relationship Managers, available 24×7. You can treat them as your personal representative.
Faster Fault Resolution – We have taken away the red tape from our services. By giving direct, personal 24X7 accesses to the engineers who run the network. They have been empowered to resolve the issue quickly and efficiently; rather than merely lodging tickets. The executive who accepts calls, too, is responsible for the fault until it is resolved. Thus, providing you with a single point of accountability without the buck passing and excuses.
If your problem still not resolved , please use below email for escalation-
Escalation and Customer Grievance : email@example.com
Apex Group of Companies
UFG-4, A-3, Sector-73
Opp Global Indian International School
Noida U.P. 201301
Please visit our offices to know about services and support as depicted below: